Terms and Conditions 13win —
Official Platform Terms of Use

Welcome to 13win, an online entertainment platform operating under a valid and recognized international license. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and 13win ("Platform", "We").

By registering an account, accessing or using any services provided by 13win, you acknowledge that you have read, understood and agree to be bound by all terms and conditions set out in this document, together with the Privacy Policy, Responsible Gaming Policy and any additional guidelines we publish from time to time.

13win reserves the right to update or amend these terms at any time without prior notice. It is your responsibility to review these terms periodically to ensure you remain informed of the current applicable terms.

To register and use 13win's services, you must meet all of the following eligibility requirements at all times:

• You must be 18 years and above at the time of registration and while using the platform.
• You must be a legally competent individual capable of entering into a valid and binding contract in the jurisdiction where you reside.
• You may not use the 13win platform if local laws in your area explicitly prohibit participation in online gambling activities.
• You may not register more than one personal account at 13win. Each individual is permitted to hold only one active account.
• You are not currently subject to an active self-exclusion period at 13win or any affiliated platform.

Registering a 13win account is free and open to all eligible individuals. During registration, you are required to provide accurate, truthful, and complete information including your full name, date of birth, a valid email address, and an active mobile number.

• Your username and password are confidential and it is entirely your responsibility to keep them secure.
• You must notify 13win immediately if you suspect your account has been accessed without authorisation.
• 13win shall not be liable for any losses resulting from your failure to keep your login credentials secure.
• Account verification through the KYC process may be required before your first withdrawal. Accepted documents include a valid Malaysian identity card, passport, or driver's license.

13win reserves the right to request additional identity verification documents at any time to ensure the integrity of the platform and the protection of our player community.

13win supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay and local bank transfers. All transactions are processed through secure, integrated payment channels with SSL encryption.

• Minimum Deposit: RM10 per transaction.
• Minimum Withdrawal: RM30 per request.
• Withdrawal Processing Time: Average 15 minutes for e-wallet methods; 1–3 business days for bank transfers.
• Daily Withdrawal Limit: Subject to your account tier and KYC verification status.

All deposits and withdrawals must use an account or payment method registered in your own name. 13win does not permit the use of third-party accounts for financial transactions. Any attempt to transfer funds through another person's account may result in your account being suspended and your withdrawal request cancelled.

13win offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, birthday offers and VIP loyalty programme rewards. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

• All bonuses carry a rollover requirement that must be fulfilled before bonus-related winnings can be withdrawn.
• Rollover requirements typically range from 10x to 30x the bonus value, depending on the promotion type.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements have been met.
• 13win reserves the right to void any bonus suspected of being obtained through dishonest means or in violation of promotion terms.
• Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion terms.

All games available on the 13win platform — including slots, live casino, fish shooting, and table games — are governed by a Random Number Generator (RNG) system that has been independently audited to ensure genuine fairness and randomness. The Return to Player (RTP) percentage for each game follows the respective game provider's specifications.

• Any winnings obtained as a result of a technical error, system malfunction, or software fault are void and will be cancelled.
• In the event of an internet disconnection during gameplay, the game outcome recorded by the 13win server is final.
• The use of automated software (bots), third-party assistance tools, or any method that provides an unfair advantage is strictly prohibited.
• 13win reserves the right to void winnings if there is evidence of fraud, collusion between players, or game manipulation.

The 13win server result is final in all cases of dispute relating to game outcomes. If you believe an error has occurred, you may contact our customer support team for further review.

As a 13win member, you agree to use this platform responsibly and comply with all applicable rules. You are solely responsible for all activity that takes place under your account.

• You may not use the 13win platform for money laundering or any other illegal activities.
• You may not harass, threaten or bully other players or any member of the 13win team.
• You may not attempt to hack, attack or disrupt the technical infrastructure of the 13win platform.
• You may not share your account with any other individual or allow others to play using your account.
• All information you provide to 13win must be accurate and up to date at all times.

13win reserves the right to suspend, restrict or close any member account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspicion of fraud, money laundering, or illegal activity.
• Providing false or misleading registration information.
• Detection of more than one account being used by the same individual.
• Failure to meet KYC verification requirements within the stipulated timeframe.
• Behavior that disrupts or harms other players or the platform's operations.

If your account is suspended for legitimate reasons and no terms violation is confirmed, 13win will return your valid account balance upon completion of the investigation. You may contact our support team for further clarification on any action taken against your account.

13win takes the protection of your personal data very seriously. All personal information you provide during registration and use of the platform is protected by 256-bit SSL encryption and stored on secure servers.

We collect and process your personal data solely for the following purposes: account management, transaction processing, KYC identity verification, fraud prevention, service-related communications and user experience improvement. We do not sell or disclose your personal data to third parties without your consent, except as required by applicable law.

The 13win platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform remains available and functioning properly, 13win makes no guarantee that:

• The platform will always be available without interruption, errors, or downtime.
• Any errors or malfunctions on the platform will be rectified within a reasonable timeframe.
• The platform is free from viruses or other malicious code.

13win shall not be liable for any direct, indirect, incidental, consequential or punitive losses arising from the use of or inability to use the platform, including but not limited to loss of winnings, data loss or business interruption.

13win is fully committed to responsible gaming. We believe online entertainment should remain a fun activity and never become a source of problems. Our platform is equipped with the following self-control tools to help you play smart:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that suit your budget.
• Loss Limit: Cap the maximum amount you can lose within a set period.
• Session Time Limit: Set session time limits and receive automatic reminders.
• Reality Check: Enable periodic notifications to remind you of the time and money you have spent.
• Self-Exclusion: Choose to exclude yourself from the platform for a set period or permanently if needed.

If you or someone you know may be experiencing a gambling problem, we encourage you to seek help immediately. More information is available on the Responsible Gaming of ours.

13win reserves the right to amend, modify or update these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website. We will endeavour to notify members of significant changes via in-platform notifications or email.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where 13win operates. Any disputes arising from or related to these terms will be resolved through arbitration or the relevant court under the designated jurisdiction.

By using the 13win platform, you confirm that you have read, understood and fully agree to all terms and conditions stated in this document. Thank you for being part of the 13win community.